Disgusting Eskom

I'm so disappointed at Eskom service. For the past 4 days I've been trying to call Eskom customer care to request someone to sort out our electricity. They keep me waiting for a long time to speak to a consultant. I have wasted more than R100 airtime trying the same number but no answer. I checked for the office number (Parkrynie) on Google but it says it doesnt exist. A friend of mine gave me another one but still there was no answer, goes to voice mail. I left a voice message but still nobody came back to me. After these failed attempts, I went to their Facebook page and wrote there. The response I got was that I must download their app and log a call,I did that but still I have not received any feedback from Eskom.