Disgusting customer service

I have emailed Eskom 5 times now and phoned them 6 times, each time I am fobbed off I move into my new hone is 7 days and for the past 7 weeks have been trying to set up my new move in account with them I’m really worried now as I have no other means of power, each time I’m told a manager will action and escalate it! But nothing

Please assist as I am so worried my Family and I will be left in the dark