Disgusted with Eskom Client Service

Good day

On Friday 25th just before 6pm our power went off and on 4 times and then completely shutdown tye 5th time. I've asked in our complex group whether they are experiencing same issue but apparently and sadly to say it was only our house. I called eskom CC and spoke to agent Leandri (Leandray) and she told me that a technician will assist me within 7hrs.

Just after 10pm Friday night I've called again to follow up on my reference *** and the man agent told me that technicians clock out at 8pm and they will only clock in tomorrow morning at 7am(Saturday morning). Then iv called again after 7 and no one picks up. No electricity, not alot of battery power on phones and our son who supposed to get nebulizer every 2hrs haven't received since 6pm Friday.

We again called just before 8am and my wife spoke to a Marsha and again she had to explain the urgency of our call but then it was said by Marsha that the technicians work from 8 till 4pm and they might not even attend to our issue today(Saturday) because they are still attending to issues of the 23th. My wife told them she understood but they must really try because of the need of our son, etc. We tried calling several times during the day so that they can see the urgency. I again called about after lunch and the lady agent which i again had to explain the urgency told me that a technician was supposed to attend to my issue today seen that I'm waiting since Friday but because of my battery power iv lost her and she did not even call back because at the first call on Friday i gave my wife's number. I again called just before 4pm and spoke to a Walter and before he coudl say anything i told him i have 8% of battery power (had to charge in car) and 6min of minutes. Then he told me after me giving him the reference number that he is waiting on the syster(i was so so upset because i just inform this brother of my battery minute situation). Eventually i could speak and again inform him of my issue which is really urgent. Then he again told me to hold out, he will quickly get hold of a technician (i just told this brother i cant hold on, seriously) that is where my minutes were depleted and my battery went dead again.

I was really upset because now its almost 24hrs since our son haven't received nebulizer and we are now starting to get concerned about our meat etc in our fridge that we've bought Friday. No one even had the decency to call us back. Just before my call with Walter iv received an sms stating about there working hours and also that they will only attend to my issue on Monday, that is when iv called again and spoke to Walter. I again called later the Saturday but could not get through. 24hrs past, no electricity, no warm water, no battery life, no minutes to call..

Then we had to buy airtime which we never do, wife and me. This morning i had enough and i informed 2 trustees in our complex that i will walk over to the mini kiosk opposite my house and break it open to see whether a switch tripped. To my surprise, When i got there the kiosk were open. In other words, the lock were on, but not locked. According to my knowledge these kiosk are supposed to be locked at all times. I'm not an electrician but when iv opened the lid all the switches were up, nothing seems to have tripped.

I've informed our complex neighbors and one registered electrician were kind enough to come out to my house to check if there's power in my house (by the way, Friday another came to check and she told me no power coming in). This guy checked and told me there is power but its not feeding. I told him about the box which was opened. He told me even thou its not supposed to be open, its a good thing for him to check out whether there's volts coming through. He then noticed that one of the wires were damaged. I told him but it could not be mine because all the switches were numbered according to number on house which mine were the 4th switch. But then iv checked the 2nd switch which was the damaged one and the erf number. Went into my house to check my house papers and noticed it was my erf number. The wire (i could be mistaken) were tampered with because there were cuts in and it was the only wire that were damaged. He told me that it would be good if he could see what's happening below. I'm desperate, so i lifted up the box and he checked that there's no lights flickering in my kwv meter box (dont know the correct name) and also the wire connected to that box were burned.

He told me that is my problem, eskom needs to fix the wire and replace the box something like that. Its now 48rs since our son haven't received nebulizer and we almost drove with him to ER because he could bot breath properly when he woke up this morning. We've lost most of the meat we bought the Friday.

We have been inconvenience in almost every area. And we've almost had to drive to ER because a technician could not attend to our problem. The mini kiosk not locked which was supposed to have been locked.

Ps. Last time last year we had the same problem but then it was the whole block of houses. Kids played on the mini kiosk. Eskom came and had to lock those kiosk but it seems that they never locked it or maybe just the one opposite me.

Thank you Eskom for making our long weekend a disastrous one and for making our child suffer. You rock

From upsetting parents and customer Mr & Mrs Smidt Sent from my Huawei phone