Disgraceful telephone experience with Sandra Mo***a

Dear Eskom Customer Relations Team,

I’m writing to lodge a formal complaint about the disgraceful telephone experience I endured today, 2 July 2025 at 10:53, with your so‑called consultant Sandra Mo***a, while calling from Gauteng.

Right from the start, Sandra cut me off in mid‑sentence, not even letting me utter a “hello”and barreled through her script with zero interest in why I’d called. Instead of addressing my actual query, she barked over me, refused to acknowledge the purpose of my call, and finally, how considerate, dropped the call mid‑stream, without so much as a reference number or any attempt to help.