Disgraceful service

Lived in Broadacres/Fourways for 12 years. Wife has been on oxygen for 7 years. Faults are a regular occurrence and yet very little has been done to rectify. Escalated to Executive Office - enough said. Went off last night 7:30. Sent SMS and email via ESKOM website. No response. Houses either side in complex have electricity. Called at 2:00 am got ref no but told they went of at 10:00. Have called twice this morning no response. Call Center doesn't have a cooking clue what is going on. Used a tank of oxygen and now have to take my wife to hospital. Wife called and told cable fault (?) and electricity either side? Nontacuno (?) cut her off! What a useless organisation staffed by ***********s.