Disempower a 78 year old lady, shockin service

<p>My 78-year-old mother was left without electricity for 3 days due to Eskom inefficiency. First, they said a circuit breaker had broken and that it was repaired, but she still had no electricity. (This later appeared not to be true). Then they said her account was unpaid but that was definitely not true. (By their own admission, later), then they refused to come out again to correct their fault. We made 11 calls to Eskom and many visits by ourselves to try and assist. Eskom staff **** to her and to us about the matter and they eventually still never resolved the issue.</p> <p>All her food in her freezer and refrigerator ended up going off, her alarm system couldn’t function by day 3. Surely this is not the way to treat an elderly lady on an isolated farm?</p>