Disconnected us without reason

It seems like Eskom is run by a bunch of misinformed people. Our electricity was incorrectly disconnected this morning at 9:00 am, as they thought that our account was not up to date. but when i asked them what they were doing they said we are just checking the breaker and well the other technicians in the SUV were laughing at me. When we followed up they told us that they were wrong, but we need to pay a reconnecting fee otherwise they can't reconnect, even though they were in the wrong!! We are still without power 5 hours later. And when we call in we are told that this will be done sometime before 17:00 today. This is absolutely ridiculous. Eskom needs to send one of their technicians to our premises asap to get this reconnected. Pathetic service and extremely frustrating for paying customers. Get someone out here now!!!