Disappointment in the Customer Service

<p>I am disappointed in the manner this issue has been handled. My mother paid this account ********** 891 today and was assisted by Vusi Ngubane from Shelley Centre in Margate. He firstly accussed my family of connecting electricity *******ly and quoted amounts to be paid that were ridiculous. He then called the call center where the whole story was rectified. Vusi Ngubane then contacted someone to reconnect,his name is Lungelo. We are still waiting for someone to reconnect since 11 am and the time is 16:22. I have called the call centre and I am advised that Ngubane did not attach the proof of payment,how we dont know. Everything was done at the offices but the proof of payment was not attached. So what happens in this case??</p>