Disappointing Service

I called in yesterday to report an electricity fault yesterday and was advised to call today morning since the system was offline. I called today again with my own airtime and was advised that technicians will be coming in 4hours. Since the hours have passed I called again spoke to a lady and she tells me my request was canceled and she doesn't know why. She tells me she can't put me through to her supervisor because their system doesn't transfer calls which is bull honestly. I'm very disappointed with the service that I have been receiving lately from Eskom as if I don't buy electricity. I hope someone gets to the bottom of this cause I'm not staying another day without electricity..