DISAPPOINTED, FRUSTRATED

I HAVE A PROBLEM WITH ESKOM PROCESSES WHERE EVERYTIME ONE BUYS ELECTRICITY HAVE TO CALL THEM TO GET THE 40DIGITS NUMBERS TO LOAD THE TOKEN, ON TOP OF THAT THEY STILL CANNOT ASSIST AS THE AGENTS DO NOT HAVE ACCESS TO THE SYSTEM TO PROVIDE THE 40 DIGITS I SPEND MY OWN AIRTIME WHERE I SPEND OVER 30MINUTES JUST TO BE ASSISTED. TODAY ALONE I HAVE CALLED ESKOM 3TIMES WITH NO LUCK.