disappointed

I'm writing this with dissatisfaction and disappointment in my heart and mind honestly eskom regional office and Garankuwa branch eskom are playing with their customers on daily basis We lodged a complaint about a metre box from the 19th of this month and they are giving us the run a rounds with 6 references and what is worse is we have used to R150 in airtime by calling their office and going to them but still nothing they tell us that our power will be restored shortly and if not we should make follow ups,when we do we receive another information saying they have declined our request is it possible for people to stay 7days without any electricity while their fault is with them our food are been thrown to the bin and yet receive rude consultants who laughs about our issue what should happen before we receive help from them. We buy electricity and were customers but their service is very poor really I'm lost without words about what eskom is doing to us and worse they tell us tales nothing much ...