Disappointed client

On Saturday 09/11/2019 we reported that a fuse has fallen on our line. It was around 11 o'clock . We received the following reference number ***. We were told that turn around time was 5 hours. When we called again we were told that the guys have already worked their overtime and they would not be able to assist us. When I phoned this morning 11/11/2019 at 07:45 I was told that the guys start at 08:00 and will only be able to assist us then. After having to phone them again they only got there at 12:45. It took them two minutes to fix the fuse, but they were not able to just come out on Saturday to help us. I have been sitting without electricity for 2 days. I live on a farm and lost more that R2000-00 worth of stock. my fridges was off and I lost most of my meat as well.

This is unacceptable as all my animals had to go without water as well. I will definitely be changing over to solar power as this would be the best option.