Disappointed

Hi please help im very disappointed with eskom,here is the issue im residing in Johannesburg also have a house in the village so it happened that my nephews who are left to look after my property they somehow managed to breach the box and the technicians disconnected the power and slapped me with R6053 fine, to cut the story short i went to megawatt park in Sunninghill for payment arrangement but to my surprise there is no customer service office only the security that are assisting with calling the customer service which took forever to respond.

my question is how does the process work for the payment arrangements and how much is the down payment because when i check the official channel says the down payment is R500 but at Limpopo Eskom says i should be paying half of the amount,how does this work?