Difficult to deal with Eskom

I bought electricity on the 14 August 2021, when i got home it wouldn't go through. So i called Eskom only to be told that they have changed the SGC number. I then logged a call for them to give me the 40 numbers to punch in. Waited the whole day for them to call me but nothing. Called them again and the consultant told me that they have closed the call, they will log another one. Mind you I didn't have any electricity. I just think they don't take us as customers seriously. I was helped eventually but after numerous calls.