Deteriorating Eskom Customer Service.

Good day.

I am so disgusted with the poor service I have received from Eskom from the customer service department. Today I sent an e-mail to report a power outage since Monday. An Eskom truck was in our rural area to deliver equipment to staff working on our community building . Unfortunately, our pole was knocked off and the wires were pulled out . For the past 3 consecutive days, we have had no electricity and running water for toilets and bathrooms and storing food in the fridge is now a problem because the food has deteriorated. It's a pity that during my call Eskom did not see this as an emergency because none was hurt and although they tampered with the wires, they aren't hanging loose from the ground. My dad lost his sheep thanks to that truck that didn't report the accident and now during the call we spoke to two different customer assistants, who didn't even introduce their names , it was a male and a female , and they were useless. We already have someone who was in our ward commitee who reported this and explained everything since he lives closer to the pole , but instead they gave him a reference number . This is too much! Why should we s**** feed Eskom staff instead of them sending someone to check the extent of the damage? They must not take us for granted because we live in the rural areas !