Desturbing customer service

Yesterday the 27th September 2020 our lights got cut out at 17h05 due to a suspected case at the mini sub and it affect 2 house my house and a house opposite mine, i tried reporting this case from 17h10 and only got through to the at 17h56 and was tald my case will only be attended in the morning even after stating my reasons why it very critical my case be attended immediately. I buy my groceries on the 25th of each month and i have a 14 month old baby that takes baby formula which needs hot water to prepare. In the morning at 07h45 made another call where i was tald the technician are attending another call and after that they will do mine. At 10h12 i made another call to ask my case is escalated and was tald it not protocol for than to give me or tranfer me to a more senior level and was tald my details will be forwarded to supervisor. Now it 14h15 and still my case has not been attended to and the supervisor has not contacted me. I wish eskom had a competition to learn yo appreciate and prioritize customer service. Eskom is just a bully of a company's who only want money out of us and fail to attend to our complains. Ref number:***