Despicable service from Eskom when trying to cancel your service.

We sold our farm and moved out at the end of March 2022. I took a picture of the metre. The person buying the farm is going off-grid and does not want an Eskom line. I have been trying to cancel the service since the beginning of April. I have used the customer care email 3x, I have spoken with, whatsapped and emailed all the information + the pic and proof of payment for the last bill (March's bill) to the customer care person in George. He promised to sort it out. Yet every month I get a bill that is escalating. I have tried phoning Eskom and held on for 35 minutes when I was "you are first in the queue" and no one answered. I asked a friend to get involved because I have to earn a living. She held on until someone answered and promised to sort it out. I am still waiting and in the meantime received yet another bill. THIS IS APPALLING SERVICE. I would appreciate it if a service-minded HUMAN at Eskom with authority and NOT a call centre could please sort this out. I am not going to pay.