Deposit Still Not Refunded After 12 week Wait

August: We sold our house and closed our Eskom account<br> Sept 21 Final account received<br> Sept 28 Form filled in at Vereeniging branch and stamped by Nedbank<br> Nov 10: Received phone call they cannot pay into that account because it is in my wife's name.<br> Nov 13: Emailed requested Absa Statement proving my account<br> Nov 16: Enquiry to Call Centre Ref ***<br> Nov 25: Follow up call - \was processed Nov 16