Deeply dissapointed in service

<p>Good day all</p> <p>I moved into a new house and shortly after that the electricity was cut. This happened on the 17th of May 2016. I am a first time home owner and not knowing what to do or how to go about everything I called the contact centre to find out what time the customer service closes and I was told at 4. I left work a bit earlier that day but when I got there, I found that the place actually closes at 15.45 and not at 4 like I was initially told. The next day I went during my lunch time, which was shorter than normal as I had to work in my time for leaving earlier the previous day, to find a long queue of people and only 1 person assisting. I was then told that I need to pay R3950, R3000 being for a security deposit and R950 to get the bill in my name. I managed to get the money together and went during my lunch the following day and was then told of supporting documents I need to bring with. Couldn’t they have informed me about that the previous day?????</p> <p>Got the documents together and then went the following day to try and sort this problem out. Got there and again there was only 1 person assisting so naturally I was not helped as I had to rush back to work. The following day, which is now 3 days without electricity, I went back again but again because of limited time and available counters, rushed back to work to ask if I couldn’t leave early to try and sort this problem out. I left work at 14.30, went there and was finally helped by someone. I completed the paperwork and the person that assisted me said that I should go to Absa in the meantime to make the payment. </p> <p>While I was completing the documents I asked what the procedure would then be if I wanted to put in an electricity box and was informed that the R3000 would be refunded again. Again I ask what kind of Customer Service this is that you as the customer doesn’t get presented with all the necessary options and avenues you have to solve your problem. </p> <p>I then asked if the electricity was going to put on that day and I was told that it would only be put on, on Monday. I then went to Absa to make the payment, went back to Eskom but the person who was assisting me wasn’t there anymore. I gave the proof of payment to the gentleman that was there, who stapled it to my documents which was still lying on the persons’ desk who previously assisted me. I had to stay with family members for the weekend and took all my perishables in fridge and freezer with, returning home on Sunday evening. </p> <p>It is now Tuesday, I still have no electricity, my perishables all are ruined but that’s not even the worst of it. I have a 1 year old daughter, who's in this situation with me. A daughter that needs to be washed in cold water in winter no less.</p> <p>I even tried calling the contact centre a few times and was told that they can only see my name, surname and ID number that is all, further there is no records under my name.</p> <p>1 week and R4000 later and worse off than what I was in the beginning.</p> <p>I will probably have to go in my lunch time again today although have lost all faith in Eskom already but what else can I do???????? </p> <p> </p>