Deeply ARROGANT ESKOM

On 4 April 2023, I reported an electricity fault at my property. I've also made more than 10 calls to Eskom customer enquiries but till date I have not been assisted. I received Ref number *** for my account number *** which is for Lot 325 Vela Shazi Road in Gamalakhe-Port Shepstone- KZN.

I have received 2 sms in 2 different dates informing me that the fault has been resolved which was a lie. Worse part is the messages read that "if this was not true I need to register a new fault enquiry". I've been doing that every day but still have not been assisted.

I've called *** and +*** which are all Eskom numbers but since 4 April till 7 April 2023, I have never EVER even spoken to an operator. The last time I was told I was caller number 15, at 15minutes and few seconds into the call, I was told I was caller number 2 and their system dropped the call.

ESKOM is full of NONSENSE and they are using their Monopoly in the electricity supply in this country to ridicule and undermine their clients.

There is 0 Customer Service and 0 Customer care within that company. It is very much interesting to know what work their staff is paid for.