Deadly electricity fault

At my house we have not had electricity since saturday the 18th of September 2020 my dad went to their Modjadjiskloof client services on the 21 of september 2020 which services our area only to be told that due to covid 19 regulations they do not want any patrons u the offices and they gave him an office land line to phone *** we have been calling this number since yesterday around 8 am up until 17:00 it keeps on ringing and no one answers To make it worse my dad is diabetic and the insulin injection he uses require to be placed in a refrigerator to keep them from going off because oh heat ,why do they not want to pick up the phone because they are the ones who said we must use it and not come into their office ,we buy electricity but we struggle when there are faults that needs to be fixed by then they are just a bunch of lazy people who want to be paid for not doing anything it annoying. Please can they tell us what to do maybe get an izinyoka to fix the pole because there are sparks coming out of the pole that connects our cable