Dad on oxygen, power out but wait till tomorrow

My parents electricity has gone out at about 16:00 on 8/12/2015. My dad had a stroke and has just come out of hospital and is on oxygen. We reported on ref no *** at 16:15. Again at 20:10 ref *** and again ref *** at 22:00. I have phoned several times in between to report that their electricity is still off, just to get the cold shoulder that they will only be able to attend to the problem tomorrow morning. They have no senior staff on line whom the matter can be escalated to. My mother is crippled and cannot get my dad to hospital on her own - which is what the agents advise her to do, we are about 2hrs drive away and cannot assist her. The eskom -eishdom- technician goes out to the farm next door after we gave them the farm name the gate is locked, so they turn around and go back to the depot and they do not attend to the problem, still leaving my parents without electricity after 8 hours which my dad has been without oxygen. <br> I will hold Eskom liable should Eskom be the cause of my father's death