CUTTING ELECTRICITY

I had an enquiry lodged with Eskom about R1166.69 on my account, not one of the employees/supervisors ever came back to me and then Eskom went and cut my electricity on 05/10/2015 between 13H00 & 14H00. I live on a farm and if we do not have electricity, we do not have water and I have several animals that need water day and night