Cut off because of an eskom employee giving misinformation

<p>About 3 months ago we changed the account on the property where we are renting from the owner to my mother in laws name. When they went to cullinan to do it the agent at the eskom office, Gift, told my Mother in law she does not need to pay the deposit immediatley.</p> <p> </p> <p>On Friday the 19 of August however we got disconnected due to non payment.</p> <p> </p> <p>Upon enquiring why I was informed that the deposit needed to be payed.</p> <p>We then after a long struggle went through to Cullinan this morning 22 August to make an arrangement to pay off the amount outstanding within the next 2 months. In Fact we had already paid R3300 on friday, about 10% of the deposit fee. </p> <p>We were sent to menlyn to speak to the credit managing dept.</p> <p> </p> <p>After spending the whole morning trying to get an answer, with no luck, we were told by Doctor that the managers are in a meeting and that we can go he will contact me if he hears anything</p> <p> I got the call but was told that the supervisor, Brenda, says that nothing xan be done until we pay the full outstanding amount.</p> <p> </p> <p>We are willing to pay the deposit and do not dispute that we have to pay it. We just need some time to pay it of.</p> <p>I have to commend Doctor, he was proffesional and willing to help but bevause of beaurocrisy and Eskom thinking their monopoly gives them the right to do what they want his hands were tied</p>