Customers with no electricity for days

Good Day<br> <br> From the 23rd March till the 27th Midday we did not have electricity in our area, few houses had electricity but about 10 houses we did not have. I was personally called Eskom daily more than 2 to 3times daily, eventually it was fixed Friday around 12h00pm. We had it from that time on Friday till yesterday evening around 19h00, power went off.<br> <br> Same drill again, called Eskom, reference number given 142 171 225, I was surprised when I called on the 31st at 10h20 to hear that the call was closed but we still did not have Electricity.<br> <br> I personally called Eskom again at 10h20, spoke to the consultant by the name of Thandiwe, I requested to speak to the supervisor , was on hold for 7minutes waiting for him, eventually he came to the line, I explained my situation. He called the technician while I was on hold, we were on the conference call, the 3 of us, I was asked a question do I know what is the problem, I thought I am for Barclays not Eskom but anyway the technician promised to escalate the matter urgently to the manager, but at the end of their conversation, I was left just like that holding without a proper closure of the call.<br> <br> I have the following concerns:<br> o