customers sitting without being attended

Eskom mmabatho branch . They had 3consultantS 2,went out and 1was on the phone. No one was there to assist the customers and wen the security guard was asked what is happening why was everyone out and one consultant being on the phone. She answers we must wait that what most people always does. I even hav the picture of empty desk and one of their consultant on the phone while everyone was waiting to ne assisted.