Customer Services not functional

We need an account from Eskom so that we can pay for our electricity. Our old account was closed and we do not have a new account number. We do not receive an account but our supply has not been discontinued.

We have called the call centre many times, We have written many emails and have been to the Eskom premises in both KwaDukuza and Westville to see Customer Services. Customer Services are still 'working' from home and we cannot talk to anyone.

Can someone please tell me what to do.