CUSTOMER RIGHTS HAVE BEEN VIOLATED

I have tried all the apps, whatsapp, etc., regarding my problem and no one is doing anything about this. My account nr is *** I paid my account on Sunday, but it only reflected on Monday. My power was disconnected on Monday afternoon. The accounts department received our proof of payment. I followed up on Tuesday and got a reference number. I was told that it has to be sent to the next department. On Tuesday evening at 6:30 pm, a lady phoned me from Witbank to reconnect our power. We were not home and she said she will phone again on Wednesday morning and do the reconnection. It has been 72 hours since then, and our power has not been connected yet. I have phoned numerous times and every time someone tells me it will be escalated to the relevant department. Nothing has been done yet. It has been escalated so many times, and no one has acted on these emails or escalations. I lost a large freezer full of meat. The farm workers have fridges in the storeroom and their food has also gone rotten. They have little kids that are going to sleep hungry tonight. It feels that my consumer rights are being violated. The bill has been paid. It takes 24 hours to get approval for reconnection, but we are still in the dark after countless phone calls and emails to the Witbank centre. It seems that someone is not doing their job there.