CUSTOMER DIS-SERVICE

ESKOM has stopped sending out Tax Invoices. Tried to register on-line, wont even accept the ESKOM generated Password. Tried to call the Self-Service Centre, the Self-Service function for balance enquiries has not been working for over a week now. Sent an SMS to the SMS number, no reply. Called Customer Service, no agent available to help. Eskom arrived at my premises to cut my electricity, seems ESKOM is using outside contractors to cut the electricity even if you have proof that your invoice is due in the future, the outside contractors are not interested, i suppose they get paid per CUSTOMER ELECTRICITY cut? Where to from here? If ESKOM would treat all CUSTOMERS equally it would be great, but i suppose some are more equal than others?