Customer care Alfred is frustrating and devastating

Our house is without power now from Monday. Refrigerators have melted and the hard earned food is getting spoiled. My mom is a social grant pensioner and has spent her money buying food she thought will take her a month, but now it's being spoiled.

She has medicined that must be kept in a cool place. The three days have taken their toll on the coldness of the fridge.

Our mother is asthmatic and sometimes needs a Nebulizer to help her breath. Without electricity only God knows what's gonna happen if she suffers an attack

They are forced to sleep in darkness

We reported the matter to Eskom on Tuesday and we were given the so- called reference number which up till now isn't helping. We are referred to a Pre programmed computer program which isn't helping us at all.

We buy electricity.but the way Eskom treats my family, is like we are having service for free.

We are asking for your intervention in this matter

I hope our plea to you will be taken seriously for the sake of our ailing mother

Yours faithfully Phillip Masemola