CONFUSING INFORMATION GIVEN BY ESKOM

I have reported A ****** BOX at ****** Police Station on the 09.04.2019. My case number is CAS ****.04.2019.

I went to Bellville Eskom offices with the affidavit AND copy of my identity, I was given a reference number they wrote on the affidavit: ********** 76. I was told by the consultant that it will take 15-30 working days TO REINSTALL THE BOX. And It has all passed with no progress.

I have been calling the customer service and i am not able to get a straight answer, i feel like i am JUST collecting the different ref numbers, with no help. EVERYTIME I PHONE THE CUSTOMER SERVICE I GET THOUSAND STORIES, THERE IS NO CONSITENCY, ITS LIKE THY DONT EVEN KNOW WHAT TO TELL ME. when the field OFFICERS come to my house, i am always at work but leave my keys at the next door to open for them, their feedback is that I must go to Bellville offices, with case number and affidavit, which is attached on this email.

What is the next step I should take to know, what is going on with my case, who to contact to know who is assigned to my case and how long do I still have to wait till I am given a price to pay or the box to be installed?