COMPLETE LACK OF SERVICE

To whom it concern,

I am writing to express my extreme frustration and urgency regarding an unresolved electricity outage that has persisted since 17 April 2026. We (myself and various neighbours) are now 22 days (more than three weeks) without electricity in Wesbank (***). Despite multiple attempts to resolve the matter through official channels, there has been no meaningful progress, and the situation has now become intolerable.

The fault was formally logged with Eskom shortly after the outage began. Since then, Eskom has issued three separate communications falsely indicating that the matter had been resolved, when in fact no such resolution has occurred and we remain without electricity.

I have personally made repeated efforts to follow up telephonically. On 28 April 2026, I spoke with a representative, who assured me that Eskom would do their utmost to resolve the issue promptly. However, no action followed. I called again on 30 April 2026 and spoke with a representative of Eskom, who cited contractor-related delays but assured me that a team would be dispatched that same day. Once again, this commitment was not fulfilled. I called again on 5 May and was told that Eskom is waiting on materials to restore the electricity.

In addition to these calls, I have sent numerous emails to Eskom. While responses have been received, they have consisted solely of assurances and promises, with no tangible action taken to restore electricity.

This prolonged outage is having a severe impact on daily life, affecting basic living conditions, safety, and the ability to function normally. The lack of accountability and repeated miscommunication from Eskom is deeply concerning.

I urgently request immediate intervention to resolve this matter without further delay. Additionally, I call for a transparent explanation as to why this issue has been mishandled for such an extended period, and why false confirmations of resolution were communicated.

This matter requires urgent attention, and I trust that it will be treated with the seriousness it deserves.