COMPLAINT RE LACK OF SERVICE FROM ESKOM (PRIVATE USER)

P O Box 142 KIDDS BEACH 5264 Tel: *** 5 October 2020.

Dear Sir/Madam

COMPLAINT RE LACK OF SERVICE FROM ESKOM (PRIVATE USER)

On Saturday, 3 October 2020 at 18h30 our electricity supply was cut off and remained so for the next 42 hours until 12h30 today, Monday 5 October, 2020.

I enquired what the cause was and was informed that a burnt tree had fallen across the wires and that Eskom was not prepared to pay overtime over weekends to effect repairs for breakdowns! Thus we had to wait until today, Monday before it was attended to. In others words, “To hell with the paying consumers”.

What happened to the “Good old days” when staff were placed on “Standby” over weekends and were FORCED to go out and fix the problems or lose their jobs?

We live in the Kaysers Beach area ±45 kilometres from East London and being Old Age Pensioners, purchase our meat and frozen foods in bulk at month end, keeping it in our freezers which are electrically operated. We pay Eskom DIRECTLY and the power provided cannot be classified as a “privilege” but as a “Right” and they are OBLIGED to ensure that their staff are on duty 24/7 to effect repairs.

Just because we do not jump up and down, burn tyres, and cause all kinds of trouble and havoc, doesn’t mean that we have to accept such poor service, especially when we are being ****** blind, in paying heavily for a product which is being ****** by others who get away with it “pasella”, “Free of charge”!

J H NEL

ESKOM/complaint/ Oct 2020