Complaint about the service offered by Eskom

Last Friday(24 November 2017) we experienced a power outage in Cosmo Creek, section 617. Section 617 has 54 houses of which 30 of them have been affected by the power outage. Cosmo Creek is a housing development just behind Cosmo Mall. All the houses in Cosmo Creek are on prepaid electricity. We have reported the fault to Eskom more than 10 times and each time they come and do a temporary fix and electricity only gets restored for an hour. After that we get back to darkness. We have explained to Eskom via their Call centre that they need to investigate and identify the main fault as each time a technician comes to Cosmo Creek the problem is not being solved permanently. Today its Wednesday(29 November 2017) and we have no electricity. We are tired of calling the Call centre explaining the same thing and wasting money on airtime. Imagine reporting one fault more than 10 times and getting the same negative outcome.!This is the worst service of its kind kind by Eskom. We have been very patient and now our options are fast running out. We will be left with no option but to use other methods in order for our voices to be heard. Our are law abiding citizens. Our patience is being stretched too far now. Can someone out there help us.

Concerned residente