complaint about faulty meter and poor customer ser

We have had our electricy connectedc to our new house and were given a meter to use when loading prepaid electricity. Upon our second recharge purchase of electricity we were unable to load the the electricity. we then phoned Eskom on *** where we were given a number to try and ublock the recharge voucher which did not work. we had to call them again on 02/05/15, and were given a referrence number ***. we were told that a technician would be dispatched to come and fix the meter and this referrence number was given to us in the morning. By 8pm we still had no electricity and had to call again as it was cold and had to warm our house up, we were advised that by 9:30pm someone will be at my house geuss what ??? by morning no one had come which then meant that we had to call again and this time around we were told that the technicians do not work on weekends. Whose problem is that i dont care about the weekeend i want electricity for my house. while they sitting in their houses sipping hot coffee my children are sitting in a cold house with no hot water, no hot drink nor food. This is pure nonsense,