Complaint about ESKOM

we haven't had lights in three weeks. we have called ESKOM and a few technicians have come out and after two hours it trips. in 2016 our meter box wouldn't accept vouchers we called ESKOM, and I was given a string of number to use in order to activate the voucher and it still didn't work,tech was dispatched and he did something and we had lights and was supposed to come back and replace the box, never came back. I have followed up a few times. we haven't been buying lights and every time we call the call center we are told we are not a priority because we do not buy lights. the service we have gotten from ESKOM is appalling. techs were there on thursday went to transformer and it exploded they said they would be coming back and till today nothing. the contact number registered for the meter box is ********** 802 SM Rorwana