Closing reference numbers

I went online on CS Online, to request a change in my service from Eskom. I got a reference number. After a few weeks, nothing happened. When I went online again, it only showed that my service request has been closed. (which normally mean it has been resolved.) <br> My complaint is that this same closing of my requests has happened to me more than once. It has been almost 6 months since my first request and I am nothing closer to being helped at this stage.<br> <br> <br>