Close your call centres they are of no use reopen your branches

Worse customer experience ever received from a major distributor (in the electricity field). Electricity was cutt off on the 06/04/2022 without any notifications or statements. The last statement received was in January 2022 with an amount of R7000 and odd,however between February and March we were billed nearly R5000(R4800 and odd),a household with 3 individuals and no geyser how does one even get to such an amount of electricity used in a month this is pure day light ******* and utter nonsense! Payment was made of R10145 on the 11/04/2022, the my eskom customer app was updated on the 12/04/2022 showing a minus amount of R1.24 and later that same day billed with R1100 and odd last billed amount was on the 04/04/2022, how on Earth can one be billed from 04/04/2022 to the 06/04/2022 with an amount of R1100 while my electricity was still off. I want this sorted and I need answers ASAP.Eskom is of no benefit to SA but benefiting from us.Loadshedding is being implemented every third month and when things are back to normal our tariffs increase and electrical appliances are faulty.Calling the HELPLINE callcentre and a *********** call centre agent not knowing anything you ask a question and she logged a request advising someone will call back,2 additional request logged by myself via this useless myeskom and is being closed without any feedback.reconnect my electricity and reimburse my over charged amounts.