Claims

Mid August 2017, Our nearest transformer was Faulty as light bulbs were flicking, we called Eskom customer care, within an hour they arrived, the technician who came to fix the problem expressed shock as voltage was too high on the transformer, He then requested for back-up and told us that he has to shut down the power supply. His back-up came, they fixed what ever they fixed. They said the problem was sorted and an sms was recieved confirming that too. Only to find that as they've switched the power supply back on it will burn a few appliances, namely 2xT.V., microwave, radio, light bulbs, Iron and cellphone chargers. We escalated the matter to Eskom customer services, they requested affidavits, 3 quotes from different shops that sells the burnt items we did that and by the 30th of August all requested documents were forwarded to Eskom, at first our nearest eskom office in Mandini assisted with forwarding of documents. We've sent documents 3 times to customer services but each time we follow up, they say they have not received the documents, yet they confirm that the email address we used is correct. Now we don't know what to do anymore. Our ref# is ********** 24. Cell ********** 127