Check your Eskom meter readings

I have received incorrect " actual readings" on statement April 2018. 800 units higher than photos taken of meter boxes. Meter reader had access to premises! Asked for rebilling of acc several times since April 2018. Incorrect previous readings used. I then lodged a query at SA Consumer complaints and received email confirmation their assistance. After acc was rebilled from photos sent a "balance brought forward" of R9850.95 is still owing. New bill invoiced was amount credited to Eskom in billing period. Bank statements are proof of payments. Its shocking that this query is still not resolved! I have photos of each months meter readings and have proof of wrong statements. I cannot afford to pay the "balance brought forward" amount on this huge electrical bill. Eskom has not provided a clear concise explanation on why incorrect meter readings are given on "actual" readings or where from "balance brought forward" was calculated! I was asked to remove my grievance at SA Consumer Complaints and was promised by manager at Bellville offices that account will be handled with utmost care.