Can't get hold of Eskom

Has anyone had luck going through Eskom call centre because I haven't had luck ! I haven't had Electric since July and I just don't know what to do. Sent emails , got reference numbers . But no technician has pitched . I'm expecting a baby soon and I don't know how I will cope with a baby in the dark . If anyone at Eskom can see this please assist by getting back to me. I stay in Orange farm