Cancelling fault reports to protect their KPI's

I do not really see the point of writing this report considering that Eskom does not respond to complaints but here it is anyway<br> The Eskom line that serves our transformer on the farm was damaged in storm and 5 days ago. A pole is down and the cables are lying on the ground. We are in continuous communications with the call centre and each time they tell us the fault report has been cancelled/completed and they issue us a new reference number. Today they said they could not find their power line so we sent them a Google earth print out marked up for them. Finally a team arrived and left again without doing anything. When we made further inquiries we were issued with the 7th reference number in 5 days. I do not know were to turn to next<br>