Call logs

Dear Sir or Madam

I am writing this email regarding the matter about electricity in my house. The major problem occurred from the 02nd if August. I logged a call on the 03rd of August of which the technician came on the 4th and said that there is something that hit burnt on the box of which she disconnected the box and said she will come and put the new box after 7days. After 7 days the call was closed and nothing happened on the 11,12 ,13 ,15, 18 19th and 30th of August same thing happens. The call is closed no technician came to my house. I called the call center they told me that I can't come to the offices due to covid I must log a call I attached all the call log as well as the meter.

In this matter what must I do because I have been having problems with the electricity . All the call logged are closed without someone coming to action it.

Please can I get the feedback on the matter.

I am the only one with no electricity over a month.

Best regards Nana