Cable replacement

Called Eskom to report cable theft and replacement. Case number is ***. Incident was raised on Monday and today is day 3 without electricity. When our neighbours cable was replaced same day, we were told that ours won’t be fixed same time as it’s still awaiting work order number but even today we still waiting whereas both incidents (ours and the house next door) were raised on the same day. How long does it take for a ****** cable to be replaced???