Being left in the dark, without electricity, during the Covid - 19 pandemic

My account number is ***

To whom it may concern

I called in on Sunday to log a call, for the electricity outage. I was given the reference number ***. To date the matter is not yet resolved. Some of my neighbours have also logged in calls, they were given these references ***,***. To date we have not received any joy, because of the pandemic most of us work from home, how are we supposed to work if there is no electricity? My food is now rotten in the fridge and I am a single parent, I'm struggling as is how am I supposed to survive the whole month? This is not a planned load shedding and we are not given a proper update of what is happening. In this cold weather are we supposed to sit in the cold with no food?

This is disgusting to say the least, we are law abiding citizens, we buy electricity every month legally, is this how eskom treats its customers? I am appalled. 3 days in a row no electricity, when you call the call center to follow up, I've been forwarded to an answering machine the whole day

Regards Dipuo