BEEN WITHOUT ELECTRICITY FOR 2 WEEKS AND COUNTING

Hi

I've been without electricity for 11 Days now, I have been requesting help from Eskom, I have several reference numbers but my issue is still not resolved

I have been requesting assistance, but the call center agents keep on saying they will get a supervisor to call me, But NOT ONE has taken the time to call me,

I am so frustrated because i am Uncertain where to go, I've checked that the Issue is not coming from inside my house by getting an electrician to do a test,

The main box outside keeps on Tripping, when Eskom staff comes out they just flip the Switch back on and ignore my comments that there is a Bigger issue, Electricity will be on for A hour or 2 and trip outside again, Leaving us in the dark.

My husband and i are losing out on work as we have to sit around and wait for them to attend, just for them to Not pitch and/or not solve our problems, We've spent several hours on the phone,

If our appliances get Blown due to electric surges, Eskom will not pay for it, we will have to bear the Brand due to their Negligence,

I need someone in authority to take this matter seriously and call me,

Regards Thaakierah