BAD SERVICE : RECODING OF METER BOX

I've been trying all sorts of avenues to report to Eskom that my meter box is not accepting the tokens. Whenever I log a call they give me the same tokens and the meter keeps rejecting them. Someone recently called me and gave me a new set of tokens but they still don't work. When I call they tell you you are number one hundred and something in line or number forty something. You have to hold on forever. It's difficult to get hold of a person who can listen to you. These people do not care about their customers at all.