Bad service from Eskom

I'm a prepaid customer of Jabavu Soweto, every month end there's a power outage without fail, after every outage the community of block 8 Jabavu on prepaid are left without power for a week on average, there was another outage on 3 April, all none paying Eskom customers were reconnected same day, block 8 is still without power on 07 April. Technicians are dispatched daily but they never arrive, our service requests are closed daily. My latest reference number is ***.