Bad service from Eskom

I phoned Eskom on the 19 November to report that I don't have electricity , reference number:***, explained to the call centre agent that, it seems as there no power coming to the mainswitch and meter box outside does show units, since i am using prepaid electricity, I have a solar geyser , I stay alone and only come home on weekend, in most cases I buy electricity to keep the fridge running , the call centre agent told me that I am low buying customer , according to the call centre agent I have tempered with meter box because there is a month that I did buy electricity and they are not going to attend to my query immediately, Turnaround time is 7 working since they have to come to my house to do the audits. I made a call today and consultants dropped the call in my ears, because she could not answer most of the questions I was asking , Eskom need to educate customers on minimum amount of electricity a customer must buy to keep the meter running , cause I'm using a solar geyser I don't see a reason why should I spent R800 month, if the only appliance that is running the whole is the Fridge , I don't have washing machine , I don't cook frequently. We as prepaid customers we buy electricity from the vendors in ****a shops, which sometimes that electricity does not show in their systems and want claim that there is low buying customers.