Bad service for elderly- Reference number ***

They don’t even deserve this one star. ***

My 75 yr old mother has been sitting without electricity since load shedding from this past Saturday. The prepaid loading unit box has stopped working. She tried to load electricity on Sunday as she was left with 60units but couldn’t load. We have been calling This ridiculous institution since MONDAY and we are still waiting for this so called “dispatched technician” what kind of institution is this that doesn’t prioritise it’s ELDERLY(maybe they want them to die so they don’t deal with our elderly parents) who PAY rates and Have to get electricity but their stupid unit box is never working. ESKOM you should be ashamed of yourselves. I have been on hold for 45mins then they tell me that my moms issue is related to power. And AGAIN had to ****en explain that the latter is not the issue but the useless cheap prepaid unit box WHICH IS NOT WORKING. And now They opened a new callNew *** which will take another week to be resolved.

They Better fix this!!!